RETURNS

FREE RETURNS

We want you to be fully satisfied with every product that you purchase from TUMI.co.za. If you are not satisfied with a product that you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, excluding other charges where applicable. Please note: Monogrammed and personalized items, including TUMI Accents, cannot be returned.

RETURN SHIPPING IS FREE

We ask that the product be unused, in original boxes (whenever possible), and with all original paperwork, parts and accessories in order to ensure full credit. Sale merchandise will be issued a credit at the purchased price. Purchases must be returned from the original shipping country.
When you buy online within the European Union, you have additional rights as a consumer under the term of the Consumer Protection (Distance Selling) Regulations to which we adhere. The Consumer Protection (Distance Selling) Regulations in the European Union provide that you are entitled to withdraw from the purchase of a product within 14 days after the date on which the product is delivered.
If you wish to exercise your right under the Consumer Protection (Distance Selling) Regulations, we will refund the original purchase price and delivery charge, provided that you have notified us in writing (via email: service@tumi.co.za) no longer than 14 days beginning the day after the date on which you received the product(s), and that you have taken reasonable care of the product(s) and not used them. Please follow the procedure set out in our Returns Procedure.
Unused items purchased on TUMI.co.za can also be returned in our own TUMI brand stores (The returns are not possible at our dealers, department stores or airport stores). Store credit will be issued for items returned without documentation and current merchandise selling price in the currency of the store of return.

CREDIT

You can expect a full refund of the purchase price and applicable taxes, minus the shipping, handling, and gift box charges, where applicable, within 30 days of receipt of your return in the same form of payment originally used for the purchase. Credit for gift returns will be issued to the original purchaser.
Unused items purchased on TUMI.co.za can also be returned to our own TUMI brand stores (The returns are not possible at our dealers, department stores or airport stores). Store credit will be issued for items without documentation and current merchandise selling price in the currency of the store of return.

RETURNING AN ITEM – EVERYDAY FREE RETURNS NATIONWIDE

If you would like to return an item that you purchased on TUMI.co.za, please follow the instructions outlined below. Instructions are also outlined on the Return Slip that is enclosed with your purchase(s).

  1. Please email service@tumi.co.za. We will e-mail you a return number together with the return instructions.
  2. Please pack the item to be returned (only unused items, with authentic labels, use instructions, guarantee leaflets and other hangtags and wrappings) in its original carton to prevent damage while in transit.
  3. We will organize the pick up by our courier as soon as possible and in any event within 14 calendar days from the date you notified us of your return request.
  4. In the event that you have not respected all of the return requirements, we will advise you by email to clarify why we have not been able to approve it within 14 days.

If you cannot find the Return Slip, please call our Customer Service Department or contact us at service@tumi.co.za