SHIPPING METHODS & COSTS
All Tumi products purchased on TUMI.co.za within South Africa will be shipped directly to you at no additional cost, provided you use a shipping address located within the borders of South Africa. TUMI offers free delivery for all orders over R1000, within Major City Centers, please note that for outlying area’s there may be an additional charge for final delivery. No Products purchased on TUMI.co.za will be shipped to a location outside of South Africa. Customers outside of South Africa will need to arrange for a South African Delivery address.
We deliver from Monday till Friday, except for public holidays. Delivery is 5 to 7 working days, with the exception of the festive period between mid December and early January where delivery could take up to 10 days.
We will use all reasonable efforts to deliver the products ordered within the timescales indicated on the individual order confirmation to the User. Such timescales are estimates; they are not guaranteed delivery times and should not be relied upon. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.
All goods will be dispatched from Tumi.co.za. If your product is not delivered within the specified timescale, please contact us with your client number or order number. If you have not received any item you ordered after 30 days from the date of the Shipping Notification E-mail, you will have the option to cancel your order and request a full refund.
We only ship via a professional courier. We always require someone to sign off for delivery. You accept that a delivery is signed off for by a person other than the User, provided that such person is present at the indicated address and an adult of 18 years or over. If there is no one present at the time of delivery, you will be asked to contact our courier service to arrange an alternative delivery date.
The availability of a product is clearly noted on the Product Detail page as “In Stock”, “Pre-order”, or “Backorder.” Most products are In Stock and ready to ship. Some products are either not yet available (Pre-order) or temporarily out-of-stock (Backorder). For more information, please read the details below.
Please note: expected shipment times specify when a product is expected to leave our warehouse, not when the product will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Delivery times will also increase if you choose to monogram or accent items in your order.
Most orders for In-Stock products begin shipping as soon as your online purchase is completed. Products are shipped once they are located in stock, your payment is approved, and the receiving address is verified. In-Stock products leave the warehouse in 3-5 full business days.
After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the European Union.
Pre-ordered products are products that are not in stock but available for advanced purchase on our site. Pre-ordered products are shipped directly once they arrive in stock. You will be notified of the status of your Pre-ordered product via e-mail.
Expected shipment time (for example, “Advanced Sale: Buy now for shipping 4-6 weeks”) is indicated on the Product Detail page.
Backorder products are products that are temporarily out of stock but available for purchase on our site. Backorder product that you may order is shipped directly to you once it is back in stock.
You will be notified of the status of your product via e-mail. Expected shipment time (for example, “Backorder: Buy now for shipping in 4-6 weeks”) is indicated on the product detail page.
DEFECTIVE PRODUCT OR WRONG DELIVERY
You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please follow the returns procedure described under “Your right of retraction”, but for faulty goods or goods being returned due to our error we will also refund any cost incurred in returning the item. Subject to availability, we will send you a new Shipping Notification E-mail and we will automatically and immediately ship to you at our own costs the correct replacement product.
TRACKING YOUR ORDER
WHEN CAN YOU TRACK YOUR ORDER?
At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier’s tracking system. Even though your package has already shipped from our warehouse and is on the way to you, the carrier may not be able to provide any information about your package for up to 48 hours.
FINDING YOUR ORDER STATUS
Check Your E-mail.
Your order must be received and clear credit authorization by 12:00pm or your order may not be processed until the following business day.
Visit The Website.
If you still have questions about your order, please contact us via [email protected]
HOW IS ORDER STATUS DIFFERENT FROM TRACKING INFORMATION?
The status of your order is supplied by TUMI.co.za. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by UPS, who will provide tracking information until your order is delivered*. The tracking information is accessible from your Order History on our website when it becomes available. *Tracking information may not be available for up to 48 hours after a product is shipped from our warehouse.