This Privacy Policy is Effective as of August 2016.

Samsonite Southern African (Pty) Ltd (“Tumi”, “we” or “us”) recognizes that the users and customers of this Web site, (this “Site”) and all other Tumi customers (“you”), care how information about you is used and shared. We have created this Privacy Policy to inform you about what data we collect, how we collect it and how use and share data from this Web Site and for “Tumi’s Offline Channels” (Tumi’s Offline Channels”), which include any Tumi retail sales location and any Tumi-sponsored event, and the Tumi Tracer® program as well.

If you have any questions regarding this Privacy Policy, you should contact our Site’s Customer Service Department by email at

What Information About Me Is Collected and Stored?

We collect and store personal information that you enter into this Site or that you provide through your dealings with Tumi’s Offline Channels, the Tumi Tracer® program or to any Tumi employee, affiliate or agent.

  • Personal Data

Personal Information is information you provide that includes specific facts about you so that we can fulfil your orders and/or customize information we deliver to you. The personal information that we collect from you and store or that is submitted by you when you open an account, place an order, or otherwise transact business with us may include, but is not limited to: (i) your name; (ii) your address; (ii) your email address; (iv) your telephone number; and/or (v) your credit card or other payment information.

  • Receiving and Performing Your Order

This personal information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service.

  • Newsletter Service

If you agreed to receive promotional communications, your email address will be used to tell you about sales, special offers and new features on our Web Site.

You may withdraw or limit your consent at any time by following the steps set forth in “Can I Indicate Whether or Not I Want To Receive Promotional Communications?” below or by contacting our Customer Service Department by email at

If you subscribed for our newsletter you provided us with the following consent:

“Yes I would like to receive messages from Samsonite Southern Africa (Pty) Ltd (“Tumi”) on news and offers from Tumi and affiliated partners by email. Those emails will be sent once per week maximum. I can withdraw from this agreement at any time.”

There are several other ways in which you can tell us whether or not you want to receive promotional communications from us. At certain locations on the Web Site, you will have choices to opt-out or opt-in to receive various types of communications. When you set up an account, or click on “Manage Your Account” within the Help Desk area, or place an order, you will have an opportunity to make or change your selections in this regard. You can also change these selections by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you.

Within your account you can individually change your newsletter settings under the link “profile” and the link “newsletter settings”. You can for example choose what themes your newsletter should cover and if you would like to receive your newsletter weekly or monthly. You can also change your settings or provide other information when you set up an account or click on “accounts settings” within the helpdesk or make an order.

  • Visiting our Website

We collect and store certain other information automatically whenever you interact with this Site. Tumi automatically collects information of your server log files which your browser sends to us. This includes:

  • IP-Address of your device
  • Operation system of your device
  • Browser type/version
  • Referrer URL (site visited before you visited our Site)
  • Date and time of your server request
  • Name and URL of data you have requested and details of information you have downloaded.


In general, such data cannot be linked to an individual. With the appropriate cookie settings on your device and if you have set up an account with Tumi, our Site identifies you by using your IP-Address and welcomes you at the top of the site with your first name. However, if you want to access your customer account you always need to login before.

  • Contact us

By using the link “contact us” on our Web Site you are able to send us a message. To do this you need to fill in the fields as listed (first name and second name, email address as well as subject) so that we can contact you. Your data will be deleted if the communication ends or your request has been completely resolved.

  • Customer account

You may set up a customer account on our Site. To do this you will need to provide your address, your first and second name, your email address and a password. Your customer account enables you to store data about your payment method. Further, your orders will be stored within the customer account. Setting up a customer account is not mandatory: you can make your orders without having a customer account with Tumi, or without logging in with using the same email address.

  • Tumi Tracer®

With the Tumi Tracer® program, you can register any products purchased by you. You only need to provide us with the 20-digit register code of the product and you need to have an account on our Site. Once you have registered with Tumi Tracer®, if your product is lost we may be able to identify you as Buyer and return the product to you by using the 20-digit registration code.

  • Tumi’s offline channels

In our Tumi shops you can register for Tumi services (including but not limited to the Tumi Tracer® program, newsletters or prize competitions) by using a form or using some devices available in the stores. Any data you provide will be stored electronically and will be deleted once we no longer need it for the purposes for which you provided it.

  • Gift Service

Our Web Site enables you to have your orders packed as gifts and sent to a third party. Please ensure that the person you would like to send the gift agrees with Tumi receiving any of her/his personal data for this purpose.

  • Cookies and Cookies-Policy

Also, like many web sites, we use “cookies”, which are stored on your computer’s hard drive by your browser. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies “turned on” so that we can offer you a better shopping experience on this Site. Further information can be gathered in our cookie policy.

Do I need to provide all requested data?

Any time Tumi collects data about you, you will be told whether the requested data is mandatory (for example your address for delivering your order to you) or if it is optional. Mandatory data will be marked with an asterisk (*). Optional data will be used for processing your request as well as for statistical purposes and for improving our services. For the latter, your data will be anonymized.

Is Information Collected From Children?

We do not sell or ship any items ordered through this Site directly to anyone who we know to be under the age of 18 except with the legal guardians’ prior approval. Further, we do not collect any personal information from anyone who we know to be under the age of 14. If you are under the age of 14, you should use this Site only with the involvement of a parent or guardian and should not submit any personal information to us.

With Whom Do You Share Information?

We do not share with others any personal information that you provide to us through this Site or through this Site’s Customer Service Department, except with your consent or as described in this Privacy Policy.

Tumi only forwards your data to third parties if Tumi is authorized or obliged to by applicable data protection law. For example, Tumi is authorized to forward data if Tumi hires a service provider for the Web Site and asks the provider to process the data by order or if Tumi asks a third party to deliver your order to you. Those companies will be obliged by Tumi to comply with applicable data protection law. If you provide Tumi with your express consent to forward data this also authorizes Tumi. Finally, Tumi may be under a legal duty to disclose data to a third party, such as the police or an investigative authority.

We may share personal information that you provide to us through this Site or through this Site’s Customer Service Department with our affiliates and service providers. In turn, our service providers may share this personal information with their affiliates and with service providers whom they engage to perform services related to this Site or the operation of our business. Examples of these services include Site operation, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfilment and shipping, customer service, marketing and promotional material distribution, data analysis and, where applicable, data cleansing. These service providers are authorized to use this personal information only in connection with the services they are engaged to perform.

We may use the services of one or more third parties to help us measure the effectiveness of our advertising and determine how customers use this Site. To do this, we may use web beacons and cookies provided by third parties, which enable us to collect information such as product codes and prices for merchandise that customers purchase and the pages visited. This information helps us to learn things like what pages are most attractive to our customers, which of our products most interest our customers and what kinds of offers our customers like to see.

Our site may, from time to time, include third party advertising. We do not provide personal information to these third party advertisers; however, they may use technology to send the advertisements that appear on our Site to your browser. In this process, the third party advertiser automatically receives your IP address. They may also employ cookies and web beacons to measure the effectiveness of their own advertisements and personalize your interaction with them. We do not have access to or control over the cookies, web beacons or other technology they may use, and the information collected by these third party advertisers is not covered by this Privacy Policy. Please contact them directly for further information regarding their information privacy policies. You may find out more about internet advertising companies, including methods of “opting-out” of their information collection practices by going to

We also may offer you the opportunity to purchase products and services provided by third parties. If you purchase any of these products or services, we will provide your personal information to the third parties that provide them for that purpose.

This Site is technically operated in South Africa by Samsonite Southern African (Pty) Ltd., and your data will be stored in South Africa. Tumi have put in place adequate measures to protect your personal information.

What Steps Are Taken To Keep Personal Information Secure?

Various security measures, including Secure Socket Layer (SSL) encryption technology, are used to protect personal information that we collect. If you place an order through this Site, you will be asked to set up an account and provide an email address and password. You must provide, among other information, an appropriate email address and password in order to access account information. Please note that while we have endeavoured to create a secure and reliable site for users, the confidentiality of any communication or material transmitted to/from this Site cannot be guaranteed. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact this Site’s Customer Service Department by email at

How Can I Access, Correct and Update Personal Information? What other rights do I have with respect to my data?

You can access, correct and update certain personal information that you have provided to us by clicking on “Manage Your Account” within the Help Desk area of this Site. At any time and free of charge you can ask us to inform you on your data, the source, the recipients, and the purpose of storing such data. Finally, you can ask us to correct, block or delete your data.

What Happens When I Link To or From Another Site?

This Site may contain links to other Web sites operated by affiliates of Tumi or third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Web sites and that we are not responsible for the privacy policies practices or contents of these other Web sites. We encourage you to be aware of when you leave this Site and to read the privacy policies of each and every Web site that you visit.

What About Contests and Prize Competitions?

When we run a contest or prize competition relating to this Site, it will be accompanied by a set of rules. The rules for each contest/prize competition will specify how the information gathered from you for entry will be used and disclosed, if that is different than as described in this Privacy Policy.

How Will I Be Informed About Changes Regarding This Privacy Policy?

Should we decide to amend this Privacy Policy, we will provide reasonable prior notice by email of such changes to you if you have a customer account with Tumi. All amended terms will automatically take effect 30 days after we provide such notice, or within an appropriate timeframe as defined otherwise.